DURING THE BUSY SEASON (April to October) orders can sometimes take 1-3 days to leave the warehouse due to high volume of orders each day, over the weekends and holidays.
*** Business days are not weekends (Saturday & Sunday) or stat holidays.**
If you need to change or cancel your order, you must contact customer service @ 1-866-824-3582 before 3pm EST the same day you place your order.
Most orders will arrive at their destination within 1-2 business days depending on the destination.
Shipping rates are posted at time of checkout. Most orders being shipped within Canada and USA are shipped via DHL EXPRESS, Canada Post, and USPS.
If your shipping address is a physical address and NOT a PO box regular shipping usually takes 1-2 business days via DHL.
If your shipping address is a PO Box then shipping can take between 5-10 business days via Canada Post and USPS.
Crazy Al's inc. Bikerhelmets.com is not responsible for any extra charges incurred upon entry into the destination country. Wholesale orders outside of Canada have duties and tariffs which are the responsibility of the buyer. Any shipments that are refused buy the buyer will not be refunded.